Perch PLanters Return Policy

30-Day Satisfaction Guarantee

At Perch Planters, we want you to love your purchase. If you're not completely satisfied with your order, we offer a hassle-free 30-day return and exchange policy.

Eligibility for Returns

  • Returns are accepted within 30 days of the original purchase date

  • Items must be unused, in original packaging, and in resalable condition

  • Original tags must be attached

  • Proof of purchase (order number or receipt) is required

Return Options

1. Full Refund: We offer full refunds for:

  • Damaged or defective items

  • Products that do not meet your expectations

  • Incorrect or wrong color items

2. Product Exchange: You can exchange your item for:

  • A different color

  • Another product of equal or lesser value

Return Process

  1. Contact our customer service team at perchplanters@gmail.com to initiate your return

  2. You will receive a prepaid return shipping label via email

  3. Pack the item securely in its original packaging

  4. Attach the provided return shipping label

  5. Drop off the package at any authorized shipping location

Refund Timeline

  • Refunds are processed within 5-7 business days after we receive your return

  • Refunds will be credited to the original payment method

  • Shipping costs for returns due to our error are fully reimbursed

Exceptions

  • Custom or personalized items are not eligible for return

  • Sale or clearance items are final sale and cannot be returned

Return Shipping Costs

  • Standard returns are free for damaged, defective, or incorrect items

  • All other return reasons will ship at the customer’s expense

Contact Us

Questions about our return policy? We're here to help!

*Last Updated: November 2024*